1. Introduction

At Vikrant Tech, we are dedicated to ensuring our customers are satisfied with our Antminer machines and related products. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds are processed. By purchasing from Vikrant Tech, you agree to the terms of this policy.

2. Cancellation Policy

2.1 Order Cancellation by Customer

• Before Shipment: Customers may cancel their order before it has been shipped. A full refund will be issued for cancellations made before shipment.
• After Shipment: Once an order has been shipped, cancellations are not permitted. Please refer to our Return Policy for assistance.

2.2 Order Cancellation by Vikrant Tech

Vikrant Tech reserves the right to cancel orders under the following circumstances:

• Product Unavailability: If the product is out of stock or discontinued.
• Pricing Errors: In case of a pricing error on our website or promotional materials.
• Fraudulent Orders: If the order is suspected to be fraudulent.

In such cases, customers will be notified promptly, and a full refund will be issued.

3. Return Policy

3.1 Eligibility for Returns

Returns are accepted under the following conditions:

• The product is defective or damaged upon arrival.
• The product is significantly different from the description provided.

3.2 Return Process

• Notification: Customers must notify Vikrant Tech within 14 days of receiving the product.
• Authorization: Upon receiving the return request, Vikrant Tech will provide a Return Merchandise Authorization (RMA) number. Products returned without an RMA number will not be accepted.
• Packaging: The product must be returned in its original packaging, along with all accessories, manuals, and documentation.
• Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

3.3 Inspection and Refund

Upon receiving the returned product, Vikrant Tech will conduct an inspection to verify its condition and determine eligibility for an exchange. If the product meets the necessary criteria, the exchange will be processed within 14 business days of receiving the returned item. Please note that all sales are final; no refunds will be granted for any order placed under any circumstances.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, improper handling, or unauthorized repair.
• Products without the original packaging and accessories.
• Software or digital products.
• Products purchased through unauthorized resellers.

5. Warranty Claims

For warranty claims, please refer to the warranty policy provided with your Antminer machine. Warranty claims must be processed according to the manufacturer’s guidelines.

6. Contact Us

For any questions or concerns regarding our Cancellation and Refund Policy, please contact us:

Vikrant Tech
Email: [support@vikranttech.in]
Phone: [Your Contact Number]
Address: [Your Company Address]

By purchasing from Vikrant Tech, you acknowledge that you have read and agree to this Cancellation and Refund Policy. This policy is subject to change without notice, and any changes will be posted on our website.